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Questions about orders, pickup, delivery, or your account? Reach out — we typically respond within one business day.
Pickup locations
Common questions
How do I change my pickup location?
Use the location picker in the header to switch between Torres De Heredia and Escazu. Your cart and catalog will update to show stock at the selected store.
What if an item is out of stock?
Out-of-stock items are shown as unavailable in the catalog; you can still save them to your wishlist. If something becomes unavailable after you order, our team will contact you via email or WhatsApp.
How do I track my order?
Sign in and visit My orders in your profile to see order status. For quick updates, message us on WhatsApp with your order details.